SHIPPING
Shipping Table
| Order Value | Standard Shipping (3-8 business days) |
|---|---|
| $0.01 - $49.99 | $7.99 |
| $50.00 - $99.99 | $7.99 |
| $100.00 - $149.99 | FREE |
| $150.00 - $199.99 | $7.99 |
| $200.00 - $299.99 | $7.99 |
| $300.00 - $399.99 | $7.99 |
| $400.00 - $499.99 | $7.99 |
| $500.00+ | $7.99 |
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Costumer Service
Additional FAQs
Last updated December 28, 2024
Q: Do you ship to P.O. Boxes?
A: We currently do not ship to P.O. Boxes. Express.
Q: Do you ship to freight forwarding addresses?
A: Novelties Express does not ship to International or domestic freight forwarders.
Q: I haven’t received my item. Who should I contact?
A: All orders are processed Monday - Friday only, and not on holidays. If you still think your order is missing in action, you can email us. If you still have questions, call Customer Service at 937-823-8450.
Q: Why doesn't the carriers’ website recognize the tracking number for an order I placed?
A: Your tracking number won’t be recognized until approximately 24 hours after your order has shipped.
Q: What happens if an item in my order is unavailable?
A: If a product is unavailable at the time your order is prepared for shipment, Novelties Express may substitute a similar item of equal or greater value.
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
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