Shipping policy
SHIPPING
Orders placed by 11:59 AM EST, Monday through Friday, are typically processed and shipped the same business day (excluding holidays).
Orders placed after 12:00 PM EST, Monday through Friday, will be processed on the next business day and shipped once processing is complete.
Orders placed on Saturday, Sunday, or holidays will begin processing on the next business day.
Novelties Express offers Standard Shipping as a fast, reliable, and secure delivery option, helping ensure your order arrives safely and on time.
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Standard Shipping: $7.99
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Estimated Delivery: 3–8 business days
Shipping Rates
| Order Value | Standard Shipping |
|---|---|
| $0.01 – $49.99 | $7.99 |
| $50.00 – $99.99 | $7.99 |
| $100.00 – $149.99 | FREE |
| $150.00 – $199.99 | $7.99 |
| $200.00 – $299.99 | $7.99 |
| $300.00 – $399.99 | $7.99 |
| $400.00 – $499.99 | $7.99 |
| $500.00+ | $7.99 |
NoveltiesExpress.com currently ships to the contiguous 48 United States and the District of Columbia.
At this time, we do not ship to:
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Alaska or Hawaii
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APO/FPO addresses
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U.S. territories or possessions
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International destinations
Track Your Order
You can track your order at any time using your order number.
If you need assistance, please contact Customer Service:
Email: noveltiesexpress@hotmail.com
Phone: (937) 823-8450
Customer Service
Our Customer Service team is here to help with questions about your order, shipping, returns, or products.
You can track your order, email us, or call us directly.Email: noveltiesexpress@hotmail.com
Phone: (937) 823-8450
FAQs
Q: Do you ship to P.O. Boxes?
A: No. At this time, Novelties Express does not ship to P.O. Box addresses.
Q: Do you ship to freight forwarding addresses?
A: No. Novelties Express does not ship to domestic or international freight forwarding addresses.
Q: I haven't received my order. Who should I contact?
A: Orders are processed Monday through Friday, excluding holidays. If you have not received your order after the expected delivery timeframe, please contact us.
Email: noveltiesexpress@hotmail.com
Phone: (937) 823-8450
Why doesn't the carrier's website recognize my tracking number?
Tracking information may not appear immediately. Please allow up to 24 hours after your order has shipped for the carrier's website to recognize your tracking number.
What happens if an item in my order is unavailable?
If an item becomes unavailable while your order is being prepared, Novelties Express may substitute it with a similar product of equal or greater value whenever possible.
How will I be notified if there is a problem with my order?
All order updates and communications are sent by email. Please ensure the email address you provide during checkout is accurate and up to date so you receive important notifications regarding your order