Refund policy

Return Policy

Last Updated: December 11, 2024

At Novelties Express, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Return Window

Most items may be returned within 30 days of the delivery date.

Eligible Returns

To qualify for a return, items must:

Be unused and in their original condition.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

Opened collectibles or items removed from their original packaging.
Personalized or custom-made items.
Sale and clearance items, unless they arrive damaged or defective.

How to Start a Return

To begin a return, contact our Customer Support team with your order number and the reason for your return.

Email: noveltiesexpress©hotmail.com
Phone: (937) 823-8450

Once your request is received, we'll provide complete return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective.
We shipped the wrong item or made an error with the order.

For your protection, we recommend using a shipping service that includes tracking.

Refunds

After we receive and inspect your returned item, refunds are typically processed within 5–7 business days. Refunds are issued to the original payment method. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, simply return the original product for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible and include photos of the item. We will arrange a replacement or issue a full refund, including any applicable return shipping costs.

Return Fee

A $10 return fee per shipment will be deducted from your refund for all returns, regardless of the reason for the return.

Late or Missing Refunds

If you have not received your refund after the processing period:

Check your bank account.
Contact your credit card company or financial institution.
If you still have not received your refund, please contact us for assistance.

Questions?

If you have any questions about our Return Policy, we're happy to help.